SoundMAGIC International Distributors
KS Distribution GmbH
ACRO Engineering Company
KS Distribution Ltd
Where to buy SoundMAGIC products in Europe
Advanced MP3 Players
Do Good Audio
Tel: 0151 525 3845
Tel: 01903 768910
Tel: 0371 231 3113
Store Locator: www.richersounds.com/storefinder/
Tel: 0333 900 0093
Tel: 0800 123 400
How to avoid buying fake SoundMAGIC products
Buy Only From Authorised Dealers
When you buy from an authorised dealer, whether at a shop or online, you can be sure you're buying a genuine, factory-new product. Authorised dealers will have access to the latest product knowledge and be able to offer a full warranty service in the event of problems.
Buying Safely From Amazon and eBay
While Amazon themselves are an authorised online dealer of many headphones brands, many resellers who sell through Amazon are not. When purchasing, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product on Amazon.
Many resellers on eBay selling headphone products are not authorised dealers, but instead are individuals or traders who do not provide the level of before and after sales support that is expected by headphone manufacturers.
Understand The Risks
If you purchase headphones from an unauthorised online reseller you risk the possibility of receiving faulty, fake or even stolen goods with little hope of obtaining warranty support in the event that the product develops a fault.
Unfortunately, headphone products are sometimes sold by companies that are not authorised dealers. Goods sold by these unauthorised companies may come from a variety of sources, including:
• Purchased via a grey secondary market (often from outside Europe that will not have warranty cover).
• Fake goods not produced by the manufacturer.
• Damaged, defective or so-called “B” grade stock.
• Stolen goods.
Many of these unauthorised resellers list products via Amazon Marketplace, eBay and similar sales outlets, but there are also more established retail stores who obtain stock via these unauthorised channels.
Due to the nature of the goods sold by unauthorised resellers and their business practices, it is very unlikely that a manufacturer will offer warranty support for products purchased from these sales outlets.
In many cases unauthorised resellers frequently change names, website addresses and locations to avoid dealing with customer problems.
If you suspect that a reseller is not authorised to sell a manufacturers products consult the manufacturers authorised dealer lists or contact the manufacturer directly for confirmation before purchase.